Certified Interpersonal Office Skills

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Exam Fee : 800
Description :

Technology''s transformation of the workplace not only places a premium on technical abilities, also puts employees'' interpersonal skills to their greatest test. Ironically, the more advanced technology becomes, the more a worker''s interpersonal skills are showcased. The reverse is also true -- people who are lacking in them will expose these shortcomings to widening audiences as the technological tools used in business result in more frequent information exchange. E-mail memos, for example, place writing skills in plain view of many different people simultaneously. Moreover, these are often forwarded to others. The pervasiveness of both audio and video teleconferencing will reveal verbal and diplomacy skills as well as negotiation and persuasion. In the final analysis, people skills may be even more difficult to acquire and master than technical expertise, since they are intangible.

Topics to be covered:

1.     Making a great first impression

2.     Communicating with all levels of management

3.     Meeting and negotiation skills

4.     Social skills – reading body language

5.     Assertiveness skills

6.     Nonverbal communication skills

7.     Emotional intelligence at work

8.     Stress management

9.     Managing disputes and resolving conflict

10.   Ethics in social media

11.   Cross cultural management skills


12.   Working ethics

Test Details: : Duration: 60 minutes
No. of questions: 50 Maximum marks: 50,
Passing marks: 25 (50%);
There is no negative marking for any question

Tests will contain multiple choice question with/without coding / theory questions

This Course is in great demand and major companies in India hire them. International job consultants also are constantly looking for overseas jobs. The skill is also greatly in demand in super specialized projects.
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