The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge. Building on the same industry-focused foundation, Certification provides confirmation that individuals within the service organization have the skills to deliver exceptional service and drive significant business improvement. This program can provide the distinction that sets individuals and companies apart as the best in the technology support industry. The Support Professional course teaches practical skills in effective communication, telephone and online professionalism, questioning techniques, and teamwork, among others.
Topics to be covered:
1. How to build and strengthen “people skills”
2. How to manage multiple projects, responsibilities and bosses
3. How to get more done in less time
4. How to become an indispensable star assistant!